Support & Frequently Asked Questions

Getting started is straightforward. First, contact our team to schedule a consultation where we'll assess your current project management processes and requirements. We'll then provide a customised demo of our platform and discuss implementation options. Most clients begin with a free trial to test the platform with their actual project data before committing to a subscription.

Most clients are fully operational within 2-3 weeks. The implementation process includes data integration (1 week), platform configuration and customisation (1 week), team training (2-3 days), and go-live support. Complex integrations or larger organisations may require additional time, but we work efficiently to minimise disruption to your ongoing projects.

We typically need historical project data including timelines, budgets, milestone completion dates, and any delay incidents. Current project information such as schedules, resource allocations, and progress updates are also valuable. Don't worry if your data isn't perfectly organised - our team will help clean and structure it for optimal platform performance.

Our machine learning models achieve strong accuracy rates that improve over time as they learn from your specific project patterns. The accuracy depends on data quality and quantity - clients with more historical data typically see better predictions. Our models consider multiple factors including weather, supply chain, resource availability, and regulatory requirements to provide comprehensive risk assessments.

Our platform connects with most popular project management tools including Microsoft Project, Primavera P6, Procore, Autodesk Construction Cloud, and many ERP systems. We also integrate with weather services, supply chain platforms, and financial systems. If you use a specialised tool, our technical team can often create custom integrations through APIs.

Yes, our platform is fully responsive and works on tablets and smartphones. Project managers can access dashboards, receive alerts, and view reports from any device. We also offer a dedicated mobile app for iOS and Android that provides optimised access to key features for on-site use.

All plans include platform access, data storage, basic integrations, email support, and regular software updates. Professional and Enterprise plans include additional features like advanced analytics, priority support, custom dashboards, and dedicated account management. There are no setup fees, and all plans come with a 30-day free trial.

No, we offer flexible monthly and annual billing options without long-term commitments. Annual subscriptions receive a discount, but you can cancel at any time with 30 days' notice. We believe in earning your business through value, not contractual obligations.

Our pricing is primarily based on the number of active projects rather than individual users. This allows your entire team to access the platform without per-user fees. For Enterprise clients with extensive user bases, we offer custom pricing that provides better value for larger organisations.

We offer multiple support channels including email support (all plans), priority email support (Professional plans), and phone support (Enterprise plans). Our support team includes both technical specialists and construction industry experts. We also provide comprehensive documentation, video tutorials, and regular webinars.

All plans include basic online training materials and documentation. Professional plans include live training sessions for your team. Enterprise clients receive on-site training and ongoing education programmes. We also offer specialised training for different roles including project managers, executives, and technical administrators.

We implement enterprise-grade security including end-to-end encryption, regular security audits, secure data centres, and compliance with EU data protection regulations. Our platform is hosted on secure cloud infrastructure with redundant backups and high uptime guarantee. All data transmissions are encrypted and we maintain strict access controls.

All data is stored within the European Union in compliance with GDPR requirements. We use secure data centres with multiple redundancy levels and regular backups. Data never leaves the EU unless explicitly requested by the client, and we maintain full transparency about data location and handling practices.

Only authorised personnel within your organisation and essential sigmahubnovaes technical staff have access to your data, and only when necessary for platform support. We maintain strict access logs and never share client data with third parties. You maintain full control over user permissions and can revoke access at any time.